Conference Program
Program details are subject to change.
Tuesday, 11 November 2025
1:30pm
Registration open
- 1:30pm – 4:00pm
2:00pm
Masterclass one: Spend it wisely: Promoting members’ best financial interests
Allocation Exhausted
- 2:00pm – 5:00pm
With APRA intensifying its focus, trustees must ensure every dollar spent aligns with members’ best financial interests. This session offers practical guidance on building robust expenditure frameworks that meet regulatory expectations and avoid common pitfalls.

Masterclass two: Operational readiness for Payday Super & SuperStream
Allocation Exhausted
- 2:00pm – 5:00pm
Get ahead of the curve on Payday Super and SuperStream v3.0. This session explores the operational, tech, and compliance impacts—plus how these reforms reshape the superannuation data ecosystem.

Masterclass three: Designing and implementing risk scenarios: Lessons from the UK’s CMORG
- 2:00pm – 5:00pm
An interactive Masterclass with Laura Catterick, Director of Resilience & Cyber at UK Finance, sharing insights from the Cross Market Operational Resilience Group (CMORG). This cross-industry initiative brings together regulators, funds, and service providers to strengthen cyber and third-party risk management, information security, and operational resilience.

3:00pm
Super Expo - Exhibitor bump-in
- 3:00pm – 5:30pm
5:00pm
Welcome Networking Drinks
- 5:00pm – 6:30pm
Wednesday, 12 November 2025
7:00am
Registration open
- 7:00am – 4:00pm
8:25am
Welcome to Country
- 8:25am – 8:30am
8:45am
Keynote 1: Treasurer and Assistant Treasurer’s address
- 8:45am – 9:15am
In this opening keynote, Treasurer Dr Jim Chalmers and Assistant Treasurer Dr Daniel Mulino will outline the Government’s fiscal vision and reform agenda for the year ahead.
Speakers:
Hon Dr Jim Chalmers MP, Treasurer of Australia (video)
Chair: Mary Delahunty, Chief Executive Officer, ASFA
Partnered by

9:15am
Keynote 2: The outlook for financial stability – Globally and in Australia
- 9:15am – 9:50am
Session details coming soon!
9:50am
Wellness Break
- 9:50am – 9:55am
Partnered by

9:55am
Keynote 3: Creating psychologically safe workplaces
- 9:55am – 10:25am
Psychological safety denotes an organisational culture where team members feel safe to share their ideas, speak up to challenge suggestions and admit to mistakes without fear of negative consequences. In this keynote address, Professor Edmondson will explore how her groundbreaking insights, including those in her bestselling book The Fearless Organization, can be applied to the superannuation industry.
10:30am
Morning Tea in the Super Expo
- 10:30am – 10:55am
11:00am
Parallel 1A: Service standards – Data, themes, and friction points
- 11:00am – 11:35am
With Treasury actively drafting new service standards and heightened scrutiny from regulators, government bodies, and the media, member service is under the spotlight like never before. This session will draw on data trends, recurring friction points, and emerging best practices. Attendees will gain a deeper understanding of the systemic challenges and actionable strategies that can drive meaningful improvements in service delivery across the superannuation sector.
- Member Engagement
- Operation Teams
- Compliance
Parallel 1B: Responsible investment and stewardship
- 11:00am – 11:35am
As ESG issues continue to evolve in scale and urgency, superannuation funds face growing pressure to demonstrate best practice stewardship. This session explores how prioritising ESG considerations is not just a matter of compliance, but a strategic imperative to unlock opportunities, mitigate material risks, and deliver sustainable long-term outcomes for members.
- Responsible Managers
- Trustees
- Advice
Parallel 1C: Removing barriers brick by brick: The role of superannuation funds in uplifting housing supply
- 11:00am – 11:35am
Innovations in housing investments are not new but with an ASIC review of the stamp duty disclosure requirements under RG 97 underway and the launch of the Housing Australia Future Fund, increased investment in housing could ensue. In this session, a panel of experts will discuss the current and future landscape for investment in housing.
- Responsible Managers
- Trustees
- CEOs
11:40am
Networking Lunch in the Super Expo
- 11:40am – 12:40pm
12:45pm
Parallel 2A: From manual to meaningful: Where people, process and automation align
- 12:45pm – 1:20pm
As member expectations rise and operational complexity grows, superannuation funds are rethinking service delivery options. This session explores the evolving landscape of service delivery, where human expertise, streamlined processes, and intelligent automation converge to create meaningful member experiences. Hear from industry leaders who are driving innovation and embedding scalable solutions that enhance efficiency without compromising empathy.
Partnered by

Parallel 2B: The AI Showdown
- 12:45pm – 1:20pm
A head-to-head battle between fraudsters exploiting AI for scams, deepfakes and synthetic IDs, and the super industry deploying digital ID, biometrics, and real-time monitoring to fight back. Walk away from this session with real-world examples, practical insights and governance considerations, and see who has gained the upper hand in the AI race for fraud and cyber security.
Parallel 2C: Investments in the retirement phase
- 12:45pm – 1:20pm
As a growing wave of members transition into retirement, superannuation funds face a complex challenge: how to deliver stable, long-term investment returns while meeting the more immediate needs and expectations of retirees. This session explores the evolving investment strategies tailored for the retirement phase, focusing on how funds are managing liquidity, mitigating risk, and aligning portfolios with members’ desired outcomes.
Speakers to be confirmed
Chair: Andrew Polson, Chief Executive Officer, Frontier Advisors
1:25pm
Parallel 3A: Retirement reimagined: What members really want
- 1:25pm – 2:00pm
With increasing numbers of Australians entering retirement, the superannuation industry faces a pivotal moment: how to define and deliver a truly ‘good’ retirement. This session explores the evolving expectations of retirees and the need for holistic retirement solutions that go beyond income streams to encompass wellbeing, flexibility, and long-term security.
Speakers to be confirmed
Chair: Jimmy Mullen, Executive Manager, Consulting Services, IQ Group
Parallel 3B: Operationalising Superstream V3.0 and PayDay Super
- 1:25pm – 2:00pm
As Superstream V3.0 and PayDay Super come online, this session will explore the expected changes ahead and share real-world experiences with implementation, error rates and reconciliation challenges.
Chris Denney, President, Digital Service Providers Australia New Zealand (DSPANZ)
Grant Doherty, Westpac
Parallel 3C: Balancing the rise in mental health claims with insurance sustainability
- 1:25pm – 2:00pm
As the number of mental health claims rise, funds and insurers must navigate the complex task of providing compassionate, effective assistance while maintaining long-term financial sustainability. This session explores the contributing factors behind the increase in mental health claims, the evolving expectations of claimants, and the strategies being developed to respond with care and resilience.
Speakers to be confirmed
Partnered by

2:05pm
Afternoon Tea in the Super Expo
- 2:05pm – 2:30pm
2:35pm
Future Leaders Lightning Talk: One Super Big Idea
- 2:35pm – 2:45pm
Hear bold ideas from the winners of the ASFA Future Leaders competition - emerging voices in superannuation pitching their vision for the future.
Speaker to be announced.
2:45pm
Keynote 4: Overcoming cyber risks: Global and national insights
- 2:45pm – 3:25pm
As cyber threats grow in scale, sophistication, and impact, the stakes for economic stability and national security have never been higher. This keynote dives into the latest global and domestic trends in cyber-attacks and data breaches, revealing how threat actors are evolving and how governments, regulators, and industries are responding. Explore how international collaboration, regulatory reform, and cutting-edge cybersecurity strategies are shaping a more resilient digital future. This session explores the contributing factors behind the increase in mental health claims, the evolving expectations of claimants, and the strategies being developed to respond with care and resilience.
3:30pm
Keynote 5: Regulators Address
- 3:30pm – 3:55pm
Session details to be announced soon
3:55pm
Wellness Break
- 3:55pm – 4:00pm
Partnered by

4:00pm
Keynote 6: Global investment trends and challenges: From tariffs to geopolitics
- 4:00pm – 4:35pm
Geopolitical tensions, shifting trade policies, and global economic uncertainty are reshaping investment strategies across the superannuation landscape. This session offers a timely update on emerging global trends and explores how these forces are influencing risk, opportunity, and long-term portfolio decisions.
7:00pm
ASFA Conference Dinner Event
A vibrant stand-up dinner designed for effortless mingling, great food and drinks, and valuable connections with industry leaders.
- 7:00pm – 10:00pm
Partnered by

Thursday, 13 November 2025
7:30am
Registration open
- 7:30am – 3:00pm
8:45am
9:00am
Keynote 7: A view from the opposition: Policy update from the Shadow Treasurer
- 9:00am – 9:10am
Ted O’Brien is the Deputy Leader of the Opposition, Shadow Treasurer and Federal Member for Fairfax. Ted has over 20 years’ experience in business both in Australia and overseas – starting on the shop floor as a trainee baker before progressing on to senior management roles in Australia and overseas. He has a Master of International Business from the University of Melbourne, a Masters of Economics from the London School of Economics and is a graduate of the Australian Institute of Public Directors. In this session, delegates will hear from Mr O'Brien as he provides a keynote update on the Opposition's economic vision.
Speaker:
Ted O’Brien MP, Deputy Leader of the Opposition and Shadow Treasurer
9:10am
Keynote 8
- 9:10am – 9:25am
Session details to be announced soon
9:25am
- 9:25am – 10:10am
Abundance, not distribution; growth, not stagnation. In this keynote, Derek Thompson argues that rather than using capital efficiently, increased environmental controls, government regulations and middle-class NIMBY-ism, have led to scarcity rather than abundance of housing, clean energy infrastructure and better living standards for all.
10:10am
Wellness Break
- 10:10am – 10:15am
Partnered by

10:15am
Keynote 10: Panel response: Productivity and allocation of capital in Australia
- 10:15am – 10:55am
In response to the scarcity vs abundance keynote, an esteemed panel will discuss the economic arguments being advanced to create a better, fairer and more efficient Australia
11:00am
Morning Tea in the Super Expo
- 11:00am – 11:30am
11:35am
Parallel 4A: Governing the use of AI in member engagement strategies
- 11:35am – 12:10pm
In today's digital world, engaging and interacting with members is increasingly digital and technology enabled. Of increasing importance is understanding how the risks and opportunities associated with the use oof AI are managed. The panel will provide insights into best practice.
Gavin Perrera-Betts, Chief Customer Officer, Nest Pensions, UK
Parallel 4B: Optimising risk planning
- 11:35am – 12:10pm
Gain insights from the UK and cross-industry best practices in relation to managing and planning for risk scenarios.
Hanny Hassan, Partner, Financial Services, Ernst & Young
Parallel 4C: Transformation at scale: Lessons from a global transformation
- 11:35am – 12:10pm
Large transformations, involving multiple entities, resources and markets, will become increasingly normal as superannuation funds continue their growth trajectories and expand globally. Learnings from one of the largest transformation programs in global fund services will provide insights into how superannuation funds need to prepare for the scale of change such transformations bring to governance, resilience, risk, and culture.
Speakers:
Platon Chris, Partner, Actuarial & Financial Risk, KPMG
Additional speakers to be confirmed
12:15pm
Parallel 5A: Engaging tech-savvy younger generations
- 12:15pm – 12:55pm
Younger members are digital natives, fluent in apps, social media, and emerging tech, yet are often expected to engage with superannuation through outdated, traditional channels. This session explores how funds can rethink communication and engagement strategies to meet younger generations where they are, using technology to build trust, relevance, and long-term connection.
Parallel 5B: NAB Super Insights
- 12:15pm – 12:55pm
The biannual NAB Super Insights survey provides the most authoritative, industry wide, snapshot of asset allocation trends, currency risk management and how superannuation funds are navigating the liquidity, governance and regulatory landscape. Join NAB experts and guest panelists as they unpack key trends and share perspectives on what’s shaping investment decisions today.
Speakers:
Ray Attrill, Head of FX Strategy, NAB
Additional speakers to be confirmed
Partnered by

Parallel 5C: Retirement product strategies: Navigating diverse paths to member
- 12:15pm – 12:55pm
Rapid transformation in the retirement phase means innovating to deliver sustainable income solutions for members in a post-Retirement Income Covenant environment. Given Treasury’s best practice principles for retirement income solutions, this panel will explore the strategic drivers, risks, benefits and future directions.
Speakers:
Estelle Liu, Head of Retirement Solutions, AMP Australia
Additional speakers to be confirmed
Chair: Travis Dickinson, Director, Retirement, Willis Towers Watson
1:00pm
Networking Lunch in the Super Expo
- 1:00pm – 2:00pm
2:05pm
Future Leaders Lightning Talk: One Super Big Idea
- 2:05pm – 2:15pm
Hear bold ideas from the winners of the ASFA Future Leaders competition - emerging voices in superannuation, pitching their vision for the future.
2:15pm
Keynote 11: The future of group insurance in super
- 2:15pm – 2:50pm
Group insurance in superannuation has provided millions of Australians with access to insurance. Hear how innovations such as data-driven product design coupled with an emphasis on increased member engagement, transparency and value alignment between insurance offerings and member needs are changing the future of group insurance in super.
Speakers to be confirmed
2:50pm
Wellness Break
- 2:50pm – 2:55pm
Partnered by

2:55pm
Keynote 12: Who are the future superannuants?
- 2:55pm – 3:25pm
Group insurance in superannuation has provided millions of Australians with access to insurance. Hear how innovations such as data-driven product design coupled with an emphasis on increased member engagement, transparency and value alignment between insurance offerings and member needs are changing the future of group insurance in super.
3:25pm
Keynote 13: Australia’s superannuation system in 2050: Global investor, national anchor
- 3:25pm - 4:15pm
What will Australia’s superannuation system look like in 2050? This keynote session brings together leading voices in the industry to explore themes shaping retirement into the future. As superannuation capital grows, should the system leverage its scale to influence global markets, or take a more passive role? And as we ask members to plan decades ahead for their retirement, can the industry itself rise to the same challenge? Join us for a thought-provoking conversation on how funds must adapt, innovate, and future-proof to deliver meaningful outcomes for members and society.
Deanne Stewart, Chief Executive Officer, Aware Super
4:15pm
Closing Remarks
- 4:15pm – 4:25pm