Superannuation Governance Masterclass
The Superannuation Governance Masterclass is a series of intensive, face-to-face classroom masterclasses designed to help leaders in the superannuation industry achieve governance best practice.
In each Masterclass, a team of industry experts will dissect a key area relating to superannuation governance and use case scenarios and real-life examples to demonstrate how the governance framework is best put into practice.
There is a limit of 20 participants for each Masterclass to allow for robust discussion, and to ensure that participants have ample opportunity to ask presenters questions.
Participants will receive a Certificate of Attendance which can be offered to APRA as proof of continuing professional development.
Delivering better insurance outcomes for members masterclass
This timely and essential masterclass, facilitated by Sarah Yu, Partner, King & Wood Mallesons, Jasmine Forde, Partner, King & Wood Mallesons, and Savini Kumaresan, Solicitor, King & Wood Mallesons, will provide you with a deep understanding of:
your obligations and responsibilities regarding insurance claims handling (including the proposed compulsory service standards as well as ASFA’s standards); and
what to do when things don’t go as planned (breach reporting, regulatory investigations, remediation and litigation).
Through real-life examples and experiences, you will gain valuable insights into key challenges and opportunities for improvement as well as the tools to navigate the complexities. The session will also explore how funds and insurers can collaborate for better outcomes, plus practical strategies to enhance claims handling, minimise member complaints, mitigate litigation risk, and drive continuous improvement.
Don’t miss out. Register now.
Key topics to be discussed
- Regulatory landscape and constraints for insurance claims handling in superannuation
- Understanding trustee obligations in insurance claims handling
- What to do when things don’t go as planned: managing breach reporting, responding to ASIC notices, and litigation
- Discussion on new mandatory service standards
- How to improve coordination between trustees and insurers
- How funds and insurers can work together for better insurance claims handling outcomes and continuous improvement
- Practical ways to enhance insurance claims handling and minimise member complaints
- Key insights and recommendations for improving insurance claims handling practices.
Presenters
Sarah Yu
Partner, King & Wood Mallesons
Read BioHide
Sarah Yu is a Partner at KWM and specialises in financial services, superannuation and insurance. Sarah has an extensive legal practice with over 25 years’ experience that spans regulatory, advisory, transactional and disputes work. Sarah advises superannuation funds, life and general insurers, administrators and promoters, banks and wealth management institutions.
Jasmine Forde
Partner, King & Wood Mallesons
Read BioHide
Jasmine Forde is a Partner at KWM and specialises in commercial litigation with extensive experience in class actions, commissions & inquiries and regulatory investigations and prosecutions. Jasmine has deep experience in the financial services sector, including advising superannuation funds.
Savini Kumaresan
Solicitor, King & Wood Mallesons
Read BioHide
Savini Kumaresan is a Solicitor at KWM and specialises in dispute resolution. Savini works on a broad range of litigated commercial and non-commercial matters in the areas of class actions, Royal Commissions and other general commercial matters. Savini has experience with superannuation funds, recently completing a secondment to a large fund.
Who should attend?
- Trustees and directors
- CEOs and senior management staff
- Heads of insurance
- Heads of complaints
- Compliance and risk professionals
- Service providers
- Insurers
- Those who support the board/trustee function
How you’ll learn
Three-hour face-to-face workshop.
Register / Enrol
Pricing
Public virtual workshop
| Type | Inc. GST |
|---|---|
| Member | $880 |
| Non-member | $1025 |
CPD Points
3 Continuing Professional Development (CPD) points for members of ASFA’s Professional Accreditation Program.
For all enquiries, contact ASFA Learning.
